Template Management
Manage WhatsApp message templates with Dualhook: sync, create, edit, duplicate, delete, and upload media.
Template Management Overview
Dualhook lets you manage WhatsApp message templates directly from your dashboard. You can sync, create, edit, duplicate, and delete templates without leaving the app. All changes are applied through Meta's Graph API using the access token from your Embedded Signup connection.
Supported Categories
- Marketing — promotional content, offers, and announcements.
- Utility — order updates, shipping notifications, and account alerts.
- Authentication — one-time passwords and verification codes.
Media Uploads
Templates with media headers (IMAGE, VIDEO, or DOCUMENT) are supported through Meta upload sessions. Dualhook handles the upload session lifecycle so you can attach media directly from the template editor.
Status-Dependent Editing
Editing behavior depends on the template's current approval status. Dualhook tracks these statuses: APPROVED, REJECTED, PENDING, DISABLED, PAUSED, and IN_APPEAL. Templates that are pending review or disabled cannot be edited until their status changes. You can duplicate any template to create a new version for resubmission.
Quality Previews
The template editor includes a live preview so you can verify how your template will appear to recipients before submitting it for Meta's review.