Dualhook vs. respond.io

respond.io is an omnichannel customer conversation platform with a shared team inbox, automation features, CRM integrations, and a Developer API. Dualhook is a configuration layer that routes WhatsApp webhooks directly from Meta to your server without storing message content.

How does Dualhook compare to respond.io?

How does pricing compare?

respond.io's Starter plan starts at $79/month billed annually or $99/month billed monthly. Higher tiers (Growth at $159/month annual, Advanced at $279/month annual) unlock automations and advanced routing. Meta WhatsApp fees are billed separately and are not marked up by respond.io.

Dualhook starts at $12/month for one WhatsApp connection, $25/month for up to five, and $89/month for up to twenty. The Platform tier ($115/month, 25 connections included plus $4.50 per connection above) adds a multi-tenant API and co-branded onboarding for SaaS providers connecting many of their own tenants. There are no per-message fees from Dualhook either — Meta bills conversation fees separately under the WhatsApp Business Platform.

Does respond.io store WhatsApp messages?

Yes. respond.io stores message content on its infrastructure to power the shared inbox, conversation history, analytics dashboards, and automation triggers. This is a fundamental part of how shared inbox platforms work — the platform needs access to messages to display them in the team inbox and run workflows against them.

Dualhook takes a different approach. It configures Meta's Webhook Override so message webhooks flow directly from Meta to your server. Dualhook does not store or proxy message content as part of the service. Only management event metadata is logged for operational monitoring.

When should you choose respond.io over Dualhook?

respond.io is a good fit if you need a shared team inbox where multiple agents handle conversations across WhatsApp and other messaging channels, with built-in automation workflows and CRM integrations. It is a full platform designed for teams that want an out-of-the-box customer communication solution.

Dualhook is a good fit if you want direct access to Meta's Cloud API without an intermediary, zero message storage on third-party servers, WhatsApp Coexistence with the Business App, and the flexibility to build your own messaging logic or connect to your own inbox solution. Dualhook is a configuration and operations layer, not an inbox platform.