WhatsApp Coexistence
How WhatsApp Coexistence mode works and why it matters for teams using both the mobile app and Cloud API.
What Is WhatsApp Coexistence?
WhatsApp Coexistence is Meta's official mode that lets you use the WhatsApp Business mobile app and Cloud API at the same time on the same phone number. Before Coexistence was available, activating the Cloud API disabled the mobile app entirely, forcing teams to choose one or the other.
How Dualhook Automates It
Dualhook handles the full Coexistence configuration for you. When you connect a WhatsApp Business Account, Dualhook subscribes your app via Webhook Override so that management events (template status updates, quality rating changes, account alerts) are delivered to Dualhook's app-level webhook while messages route directly to your server. Dualhook never sees or stores message content.
The 13-Day Heartbeat Requirement
Coexistence requires that someone on your team opens the WhatsApp Business mobile app at least once every 13 days. If this heartbeat is missed, Meta may stop delivering Cloud API webhooks for that number. Dualhook tracks this deadline in your dashboard and sends email reminders so you never miss it.
Key Points
- Mobile app and Cloud API run simultaneously on the same number.
- Management events go to Dualhook; messages go to your server.
- The 13-day heartbeat must be maintained or webhook delivery may stop.
- Dualhook automates the configuration so there is nothing to set up manually on Meta's side.