Terms of Service

Dualhook is operated by WADA BV, trading as Dualhook, with registered address at Sint-Paulusplaats 10, 2000 Antwerpen, Belgium. VAT number: BE0786.772.938. Enterprise number: 0786.772.938.

In these Terms, "Dualhook", "we", "us", and "our" mean WADA BV. "Customer", "you", and "your" mean the company, organization, or other business user that creates an account or uses the service.

These Terms are effective as of July 21, 2026. If you use Dualhook on behalf of an organization, you represent that you have authority to bind that organization.

Dualhook is a business-to-business SaaS for WhatsApp webhook monitoring, direct inbound routing, an allowlisted outbound runtime relay, observability, operational alerts, template-related tooling, and related services.

Dualhook is not WhatsApp, Meta, a WhatsApp Business Solution Provider, a shared inbox, a message broker, a marketing sender, a payment facilitator, a legal compliance advisor, or an end-user consent-management provider.

With Webhook Override, message-path webhooks are routed from Meta to the endpoint you configure. Outbound message payloads and requested media transit Dualhook's allowlisted relay without content persistence or caching. Dualhook stores configuration and content-free operational metadata needed to provide the service.

• You must provide accurate account, organization, billing, contact, business, and Meta asset information.
• You are responsible for activity under your account, organization memberships, connected WhatsApp Business Accounts, webhook URLs, verify tokens, and Dualhook runtime keys.
• You must protect credentials, promptly remove users who should no longer have access, and notify us if you suspect unauthorized access or abuse.
• Dualhook is not intended for personal, household, or consumer use, or for users under 16 years old.

You are responsible for your WhatsApp Business Account, Meta assets, phone numbers, templates, message sends, contact lists, opt-ins, opt-outs, end-user notices, downstream systems, and all processing of WhatsApp end-user data outside Dualhook.

You must comply with applicable laws and with Meta and WhatsApp terms, policies, commerce rules, messaging rules, developer rules, enforcement decisions, and data protection requirements.

You must not use Dualhook to spam, scrape, harass, deceive, impersonate, send unlawful or unwanted messages, bypass consent, evade platform enforcement, route around blocks, or operate assets intended to circumvent Meta or WhatsApp rules.

If you use Dualhook to configure or operate WhatsApp connections on behalf of clients or other businesses, you remain responsible for those businesses and their end users. You must keep accurate records of which business each connection belongs to.

You must bind those businesses and their users to terms at least as protective of Dualhook, Meta, WhatsApp, Stripe, payment networks, and end users as these Terms. You must investigate abuse reports and stop serving any business where required by law, third-party rules, regulators, or reasonable risk controls.

Paid plans are billed as subscriptions through Stripe unless we agree otherwise in writing. By starting a paid plan, entering a payment method, or continuing after a trial, you authorize us and Stripe to charge your payment method for subscription fees, usage-based fees, upgrades, applicable taxes, and other amounts shown at checkout or in the dashboard.

Subscriptions renew automatically until cancelled. Unless stated otherwise, fees are charged in advance, upgrades may apply immediately, and downgrades or cancellations take effect at the end of the then-current billing period.

Trials, pricing, plan limits, included connections, overage fees, renewal dates, and cancellation terms are displayed on the pricing page, checkout, or inside the dashboard. Cancellation prevents future renewal charges but does not automatically refund amounts already charged. Except where required by law or expressly stated in writing, subscription fees are non-refundable once charged.

Trials, credits, grace periods, and promotional offers are intended for genuine evaluation or temporary billing recovery. You must not create, cycle, share, or misrepresent accounts, organizations, phone numbers, billing identities, payment methods, or Meta assets to obtain repeated trials, repeated grace periods, unpaid access, avoided limits, or other benefits that are not intended for your actual business use.

You are responsible for taxes, duties, bank charges, currency conversion costs, and payment method fees. If payment fails, we may retry collection, request updated billing information, restrict access, suspend connections, or terminate the service.

If you believe a charge is incorrect, contact us so we can investigate. A payment dispute, bank reversal, or chargeback does not cancel your subscription or remove amounts lawfully owed. We may suspend or terminate access for unresolved payment disputes, suspected fraud, excessive disputes, or payment activity that creates risk for Dualhook, Stripe, card networks, or financial partners.

You must use Dualhook only for lawful business purposes and in a manner consistent with these Terms, our documentation, applicable third-party terms, and normal operation of the service. You must not:

• Use Dualhook for illegal, deceptive, abusive, harmful, harassing, exploitative, infringing, or privacy-invasive activity.
• Send or enable spam, unwanted bulk messages, misleading templates, unlawful marketing, messages without proper consent, or messages that ignore opt-outs.
• Operate, support, onboard, or knowingly facilitate businesses, third parties, content, products, or services prohibited by Meta, WhatsApp, Stripe, payment networks, sanctions rules, or applicable law.
• Bypass, disable, overload, probe, scan, reverse engineer, scrape, or interfere with Dualhook, Meta, WhatsApp, Stripe, or any related systems.
• Share, resell, lease, sublicense, publish, or expose a dh_live_ runtime key, webhook secret, or other Dualhook credential. Runtime keys may be used only by the customer systems authorized for their bound connection.
• Use Dualhook to process, route, support, or conceal activity for undisclosed third parties or merchants that are not accurately identified to us when required.
• Create, cycle, or coordinate accounts, organizations, phone numbers, billing identities, payment methods, or Meta assets to evade trials, grace periods, plan limits, billing, enforcement, or compliance reviews.
• Use Dualhook in a way that could cause Dualhook, our Meta app, our Stripe account, our infrastructure, or other customers to be restricted, suspended, fined, blocked, or investigated.
• Upload malware, exploit payloads, illegal content, or content that infringes third-party rights.
• Attempt to access another customer's data or organization workspace.

Payments are processed by Stripe. You must comply with Stripe's applicable terms, prohibited and restricted business rules, payment method rules, sanctions requirements, card network rules, and fraud and dispute prevention requirements. You must not use Dualhook to operate, support, or monetize a business or downstream party that Stripe prohibits or that requires approval you do not have.

Prohibited or restricted activity includes, without limitation: illegal products or services; sanctions-restricted persons, countries, or regions; adult sexual content or services; gambling, lotteries, sweepstakes, or contests with prizes where prohibited or restricted; drugs, cannabis, controlled substances, weapons, dangerous materials, counterfeit goods, intellectual property infringement, and deceptive identity services; unapproved financial services, lending, money transmission, crypto, NFTs, stored value, investment schemes, or payment facilitation; telemarketing, fake testimonials, high-pressure sales, pyramid or multi-level marketing schemes, get-rich-quick offers, unclear trials, negative-option programs, suspicious remote technical support, no-value-added resale, and sales of online traffic or engagement.

You must not use Stripe or Dualhook to facilitate transactions for undisclosed merchants, products, services, or downstream parties; test stolen card details; evade chargeback monitoring; hide the true nature of a business; provide false business information; or continue activity after Stripe, a card network, a bank, or Dualhook requests information, remediation, suspension, or termination.

Dualhook depends on third-party services including Meta / WhatsApp, Clerk, Stripe, Vercel, Turso, Umami, Resend, and other infrastructure providers described in our Subprocessors page.

We do not control whether Meta, WhatsApp, Stripe, card networks, banks, app stores, carriers, hosting providers, or other third parties approve, maintain, deliver, price, suspend, or terminate an account, message, template, phone number, payment, integration, API, or platform capability.

Our processing of personal data is described in the Privacy Policy. If Dualhook processes personal data on your behalf as a processor, the Data Processing Addendum applies.

You are responsible for determining whether your use of Dualhook is lawful, providing required notices, obtaining required consents or other lawful bases, and configuring downstream systems to match your own retention and security obligations.

You must not send Dualhook sensitive personal data, payment card data, protected health information, government identifiers, authentication secrets, or message content except where the relevant feature expressly requires it and our documentation permits it.

We maintain technical and organizational measures described in the Security / TOMs annex. We may update those measures as the service evolves, provided the overall level of protection is not materially reduced.

We aim to operate Dualhook reliably, but the service is provided on a self-serve basis without a formal uptime SLA unless we agree one in writing. Maintenance, third-party outages, platform enforcement, usage spikes, customer configuration errors, and force majeure events may affect availability.

You must configure secure webhook endpoints, verify tokens, runtime keys, access controls, and downstream systems. You must not expose dh_live_ keys, secrets, credentials, or webhook verify tokens to unauthorized parties. You are responsible for the security and legality of endpoints and systems that receive message-path webhooks directly from Meta.

We and our licensors retain all rights in Dualhook, including the website, dashboard, APIs, software, documentation, designs, trademarks, and service-related materials. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use Dualhook for your internal business purposes.

You retain rights in your customer data, configurations, webhook endpoints, and content you provide. You grant us the rights needed to host, process, transmit, and display that data solely to provide, secure, support, and improve the service.

If you provide feedback, suggestions, or ideas, you allow us to use them without restriction or compensation.

We may review your account, organization, connections, Meta assets, billing activity, support history, and operational metadata for compliance, security, fraud prevention, platform integrity, and service reliability. We may ask you for information about your business, use case, consent practices, billing activity, Meta assets, or payment activity. You must respond truthfully and within the timeframe we specify.

We may suspend, restrict, pause, disable, or terminate any account, workspace, connection, webhook change, or other feature immediately if we believe it is necessary to address abuse, payment failure, fraud, chargebacks, sanctions risk, security risk, legal risk, third-party platform risk, enforcement circumvention, non-cooperation, or a request from Meta, WhatsApp, Stripe, a payment network, a bank, a regulator, or another relevant authority.

We may also terminate your access if you materially breach these Terms, if your subscription ends, if providing the service becomes unlawful or impractical, or if a third-party service required for Dualhook changes, suspends, or terminates access. Termination does not affect payment obligations, confidentiality obligations, indemnity, disclaimers, limitations of liability, or other provisions that by their nature should survive.

You may stop using Dualhook or cancel your subscription from the dashboard, subject to the plan and billing terms shown at checkout and in the dashboard. Some records may be retained as described in the Privacy Policy.

To the maximum extent permitted by law, Dualhook is provided "as is" and "as available". We do not promise that the service will be uninterrupted, error-free, or that third-party platforms will behave in any particular way.

We do not provide legal, regulatory, tax, security, payments, Meta, WhatsApp, or Stripe compliance advice. You are responsible for obtaining professional advice appropriate for your business and jurisdiction.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or reputational harm.

To the maximum extent permitted by law, our total aggregate liability for all claims relating to Dualhook or these Terms is limited to the amounts you paid to Dualhook for the service during the three months before the event giving rise to the claim.

You will defend, indemnify, and hold harmless WADA BV, trading as Dualhook, and our owners, employees, contractors, service providers, and affiliates from and against claims, damages, losses, liabilities, penalties, fines, costs, and expenses arising from your use of Dualhook, your data, your Meta or WhatsApp activity, your payment activity, your breach of these Terms, your violation of law or third-party terms, or your infringement or misuse of another party's rights.

Non-public information either party shares in connection with the service, including security details, credentials, and non-public technical or business information, must be treated as confidential and used only as needed to provide or use the service, unless it is or becomes public without breach, was already known without a duty of confidence, is independently developed, or is lawfully received from a third party without restriction.

We may offer beta, preview, experimental, or early-access features. These features may be incomplete, changed, suspended, or discontinued at any time and may be subject to additional limits. We may modify the service, documentation, APIs, plans, limits, or features as needed to improve Dualhook, comply with law, respond to third-party platform changes, manage risk, or protect customers.

We may update these Terms from time to time. We will post the updated Terms on this page and update the effective date. If a change is material, we may provide additional notice by email, dashboard notice, or another reasonable method. Your continued use of Dualhook after the updated Terms become effective means you accept the updated Terms.

These Terms are governed by the laws of Belgium, without regard to conflict-of-law rules. Courts located in Antwerp, Belgium have jurisdiction unless mandatory law requires another forum.

For legal, billing, privacy, or compliance questions, contact contact@dualhook.com.